Please call us on 1.877.962.8242 (1.877.9.MATCHA) or e-mail us to make changes to your order, but please note that once your order has begun processing or has shipped, the order can no longer be changed or cancelled.
Click the My Account link here. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were shipped. If your packages each show a status of “delivered”, please contact your local USPS office for further details. We are not responsible for USPS handling and delivery.
Click the My Account link here. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Please contact us for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Currently Matcha Source, ships to the United States, Canada (*subject to duties and taxes, see below) and beyond including Europe, The Middle East and South America. Look for your country in the drop down menu on the check out page. If your country is not there. contact us and we will see about adding your home to our destinations.
To request shipping options to your country, please e-mail us at [email protected]. We will gladly add your country.
* If you are shipping to Canada, please be aware that any item mailed into Canada is potentially subject to duty and/or taxes with few exceptions. Two useful links with more information are Canada Post Manual and Canadian Border Services Agency website. Duties, taxes and brokerage fees are not included in your order. You will pay these fees when the package has been delivered to you. We cannot accept responsibility for these fees once the package has left the U.S.
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** Customs offices around the world, may take up to 45 days to clear your package. It is the destination country’s responsibility to deliver the package, not the USPS or Matcha Source.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. Once you have entered your address we will calculate the shipping rate. We will ship your order shortly after we receive payment from you.
Please shop carefully as our items are non-refundable. We make every effort to provide you with detailed product information. If you have a question, please call 1.877.9MATCHA for friendly and informed service. If your order arrived damaged or incomplete, we will replace the item at no extra charge to you, provided you alert us to this matter within 48 hours of arrival.
LOW PRICE GUARANTEE
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
This website is protected with high grade 256 bit SSL (secure socket layer) encryption.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page, once you have entered your address you will be offered Shipping Method choices and their prices. Domestic shipping is free when you spend $75 or purchase two tins of tea.
If you think that you have received the wrong product, please contact us for assistance within 72 hours of receiving your order.
Please shop carefully as our items are non-refundable. We make every effort to provide you with detailed product information. If you have a question, please call 1 877 9MATCHA for friendly and informed service. If your order arrived damaged or incomplete, we will replace the item at no extra charge to you, provided you alert us to this matter within 48 hours of arrival.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
You only have to pay sales tax if you are located in the same state as our warehouse (California)
Click here to view My Account. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Please contact us directly, to purchase a gift certificate. If you are the recipient of a gift certificate, enter your certificate code in the ‘coupon code’ box on checkout. If you have any problems, please contact customer service for assistance.
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top and bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the basket link at the top of this site to view your items. At the bottom left of the shopping cart you’ll see a box where you may enter your coupon code.
Call us toll free at 1 877 9+MATCHA (1 877 962 8242) or send an email to [email protected].
We look forward to hearing from you.